Shipping policy

We love packing orders (no, seriously, we do!) and can’t wait to ship yours to you.

For all orders (domestic to US or international), we will ship all in-stock orders out within the specified time period based on your region (see below). All pre-orders will be shipped based on the date indicated on the item listing.

With that said, we aim to ship all in-stock orders within 3-5 business days (it’s usually less) and will notify you when your order is on its way to you. This will include a delivery tracking ID to monitor when your item will arrive.

Candles and wax melts are susceptible to damage in extreme temperatures. USPS generally offers the cheapest rates compared to other shipping providers, but we cannot rely on Ground Shipping to ensure your product is delivered at a reasonable time. Therefore, we take care to ship these out at the beginning of the week (Mon-Wed) with Priority Shipping to reduce the chances of your package sitting in warehouses, hot trucks, or getting mis-routed with Ground Shipping. We cannot guarantee this won't happen with Priority Shipping, but the chances are less.

In the event that your package is marked as delivered but you haven’t received it or it was damaged during shipping, we ask you do two things 1) contact us so we are aware and 2) we ask that you file a claim with the shipping carrier. This will ensure the carrier either locates the item or issues a reimbursement for the missing item since the onus falls on the carrier for the missed delivery or damage. Once the package is marked as delivered, we do not have much recourse with the shipping carrier to retrieve the package. 

 

US Shipping

For US orders, we partner with USPS and occasionally other shipping providers depending on the rates and locations. Please allow 3-7 business days for US orders depending on your delivery location.

International Shipping

We love seeing our packages find their homes over the world. Please note that international orders typically take between 10-21 business days from the time of shipment, but can be delayed further by border and customs in your country. All import duties and charges are the responsibility of the customer and not included in the item price or shipping costs. Please check with your country’s customs office to understand if your purchase will incur additional taxes and fees.

If you have questions or have an issue, please reach out to us at hello@rebelandprose.com.